Redacto helps you maintain compliance and protect customer data by making it simple to locate and remove sensitive files from your Zendesk tickets. Enjoy a seamless workflow with clear feedback, robust filtering, and a focus on usability.
Easily find, review, and redact sensitive ticket attachments in Zendesk with a modern, intuitive interface. This app is designed for Zendesk administrators who need to manage data privacy and compliance efficiently.
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Uses Zendesk API calls only; no data or settings are stored by the app
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Refreshing the app will clear all search results and selected filters
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Sidebar navigation for quick access to features
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Powerful ticket and attachment filtering (by date, status, tags, size, and ticket ID)
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Bulk selection and redaction of attachments
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Real-time progress tracking and feedback
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Coffee break animation for a delightful user experience
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In-app help for easy onboarding