Change Requester by ZENCLAB
Create and manage assignment rules directly within the Zendesk interface. Rules are processed automatically whenever the app is open and active in your browser.
Core Features
Automated Ticket Assignment
Automatically assigns requesters or agents to new tickets based on your custom rules
Customizable Rules Engine
Create, edit, and manage assignment rules tailored to your team's workflow
Real-Time Processing
Rules are executed in real-time while the app is open, ensuring immediate ticket routing
API Integration
Utilizes Zendesk's API to read ticket data, update ticket fields, and perform assignments securely
Persistent Storage
Stores your custom rules and settings securely, retained between sessions
User-Friendly Interface
Intuitive UI for managing rules, monitoring activity, and viewing assignment logs
Notifications
Receive real-time updates and notifications on ticket assignments and rule executions
Important Usage Note
For the automation to function, the app must be manually opened in your Zendesk workspace. If your browser session ends (e.g., browser is closed or refreshed), you must reopen the app to reactivate the automation.
Security & Privacy
Secure Authentication
All API calls are securely authenticated using your Zendesk credentials
Secure Storage
Your rules and settings are stored securely and only accessible to authorized users
No Customer Data Access
The app does not access or store any customer data beyond what is necessary for ticket assignment
Benefits
Save Time & Reduce Errors
Reduce manual errors in ticket assignment
Accurate Routing
Improve accuracy and consistency in ticket routing
Enhanced Productivity
Enhance team productivity and response times
Full Control
Maintain full control over assignment logic and automation
Ideal For
Support teams and administrators seeking to automate ticket assignment, streamline workflows, and deliver faster, more reliable customer service within Zendesk.
Ready to get started?
Improve your ticket management workflow with Change Requester by ZENCLAB.