Terms & Conditions

Last updated: March 23, 2025

Our Terms & Conditions cover essential aspects including:

Please read these Terms and Conditions ("Terms") carefully before using any theme ("Theme") provided by ZENCLAB ("Company," "we," "us," or "our"). By purchasing, installing, or otherwise using a Theme from ZENCLAB, you agree to be bound by these Terms. If you do not agree with any part of these Terms, do not use our Themes.

1. Acceptance of Terms

By purchasing and/or installing any ZENCLAB Theme, you acknowledge that you have read, understood, and agree to be bound by these Terms. These Terms constitute a legally binding agreement between you and the Company regarding your use of our Themes.

2. License Grant

2.1 Standard License:

Upon payment of a one-time fee, the Standard License grants you a non-exclusive, non-transferable right to use the selected ZENCLAB Theme on a single Zendesk Help Center instance. This license permits customization of settings such as links, colors, fonts, and images via the theme settings interface. The Standard License does not include access to the source code, except for any complimentary personalized feature offered with the purchase.

2.2 Developer License:

For a one-time fee, the Developer License provides all the rights of the Standard License plus full access to the source code. This access enables advanced customization through modifications of HTML, CSS, and JavaScript. The Developer License is intended for users with technical expertise and permits use on a single Zendesk Help Center instance (or equivalent platform as specified at purchase).

3. Restrictions

You agree not to:

Redistribute, sublicense, or resell the Theme in any form.
Use the Theme in a manner that violates any applicable law or regulation.
Modify or create derivative works based on the Theme beyond the customization allowed under your chosen license without our prior written consent.

4. Ownership

All intellectual property rights in the ZENCLAB Themes, including any updates or modifications provided by the Company, remain the exclusive property of ZENCLAB. You are granted a limited license to use the Theme as specified in these Terms.

5. Payment and Refunds

All fees for licenses are one-time payments, subject to the terms outlined at the point of sale. Refunds, if applicable, will be handled in accordance with our Refund Policy, which is available upon request or on our website.

6. Warranty Disclaimer

The ZENCLAB Themes are provided "as is" without any warranties of any kind, either express or implied. The Company does not guarantee that any Theme will meet your requirements, be error-free, or operate without interruption. Your use of the Theme is at your sole risk.

7. Limitation of Liability

In no event shall ZENCLAB be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues arising out of or in connection with your use of our Themes, even if the Company has been advised of the possibility of such damages. Your sole remedy for any dissatisfaction with a Theme is to stop using it.

8. Indemnification

You agree to indemnify, defend, and hold harmless ZENCLAB and its affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in any way connected with your use of the Theme, your breach of these Terms, or your violation of any rights of a third party.

9. Modifications to the Terms

ZENCLAB reserves the right to modify these Terms at any time. Any changes will be effective immediately upon posting the updated Terms on our website. Your continued use of our Themes after such modifications constitutes your acceptance of the new Terms.

10. Termination

ZENCLAB reserves the right to terminate or suspend your license to use any Theme immediately, without prior notice, if you breach any of these Terms. Upon termination, you must cease all use of the Theme and destroy any copies in your possession.

11. Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us at:
Email: contact@zenclab.com

By using any ZENCLAB Theme, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.