Redacto
Intelligent attachment management that helps you maintain compliance and protect customer data by locating and removing sensitive files from your Zendesk tickets.
Security & Privacy
Secure API Access
Uses Zendesk's official API with your existing authentication
Data Stays Local
All processing happens within your Zendesk environment
No External Transmission
No files or data leave your trusted environment
Core Features
Advanced Search
Find tickets by number, status, tags, date range, and attachment size
Bulk Operations
Import multiple ticket IDs from CSV/TXT files or enter manually
Smart Detection
Automatically finds inline images and regular file uploads
Real-time Progress
Monitor redaction progress with visual feedback
Download Results
Get CSV summaries with ticket details and direct links
Advanced Capabilities
Automated Tasks
Create recurring redaction workflows that run automatically
Flexible Filtering
Use date operators, tags, and size filters for precise control
Bulk Selection
Select all attachments or choose specific ones for redaction
Technical Details
Rate Limit Optimized
App is optimized to prevent API rate limiting and ensure smooth operation
Real-time Data
Fresh data from Zendesk with each search
Ready to get started?
Protect your customer data and ensure compliance with Redacto.